Ticket from event

Added the option to create tickets from event log page, with description and status, useful for identifying an event as requiring attention, and closing the report when the issue is resolved.

Diagnostic dashboard

• Added dashboard templates for each machine model. The manufacturer can now create and save a template for a specific device model, to allow the final user to use that dashboard template for his analysis.

  

• Added KPIs widget to show Electrical consumption and Uptime / Usage in alongside other data

• Added metric option to scale y axis between min value and max value (instead the default, 0-max)

 Synonyms for AI Service

Added the ability to specify synonyms for the smart search functionality in the manufacturer's knowledge base.

Bugfix

• Fix to gap management in line chart after visualisation library component upgrade

Machine detail

• Background color for real-time widgets is now configurable
• Added state-command combo widget to show variable status alongside related command

 Machine detail and Diagnostic

• New visualisation library for timeline, line and bar charts
• Colours of states in timeline chart are now configurable
• Added total time in states widget

Diagnostic

• Added multi-state widget to show more than one state at the time
• New options to hide time axis and legend from widgets
• Layout review to improve overall space usage
• End time is now shown in event widget

Activity log

The user will see changes to his machines parameters in the Activity log, alongside firmware updates

Service AI

• New Conversations page shows all conversations the user had with the bot
• Conversation detail shows messages exchanged between the bot and the user

New permissions

Added new permissions to the "Machine manager"

• Create: Allows the user to create device in the groups he's allowed to.
• Delete: Allows the user to delete device in the groups he's allowed to.
• Change group: Allows the user to change the group a device.
• Update firmware: Allows the user to update device firmware.

 Audit log

Complete Audit log is now available for admin users, it contains all activities done in the platform from all the users in his organisation.